Customer support operations leader at a D2C workspace

Customer Support Manager

Lead the people, systems, and performance behind customer support for a portfolio of D2C brands.

The role

What you’ll be responsible for

You will manage the support team and own its day-to-day performance.

Manage, coach, and develop remote customer support agents
Own service levels, quality assurance, escalations, and coverage
Build clear reporting around the metrics that matter
Improve processes, documentation, and accountability
Turn customer feedback into useful business insights

Application

Apply

01 Contact

Full name* Email address*

02 Experience Please summarize your relevant customer support and leadership experience, including any D2C brands you have worked with. Optional if you upload a CV. CV Optional PDF, DOC, or DOCX · Maximum 10 MB

03 Operations When evaluating the performance and overall health of a D2C customer support operation, which 3–5 metrics do you prioritize, and why?* What are the most common operational or management issues you see in customer support teams, and how would you address them?* What qualities do you prioritize when hiring customer support agents? Please briefly describe your hiring and evaluation process.*

04 Availability

Where are you currently located?* Which time zone(s) are you available to work in, and what working-hour overlap can you provide?*

How would you describe your English proficiency?*

What is your expected monthly salary or hourly rate? Please include the currency.* When would you be available to start?*